These Terms & Conditions govern use of the AHANIX website and set out general service terms for web design, website redesign, maintenance, hosting/domain guidance, web security support, and out-of-hours support where agreed.

AHANIX WEB DESIGN LIMITED is registered in England and Wales with company number 17265034. The registered office is 128 City Road, London, EC1V 2NX, United Kingdom. AHANIX can be contacted at info@ahanix.com.

Users must use this website lawfully and must not attempt to disrupt, misuse, scrape, attack, reverse engineer, overload, or interfere with the website, forms, AI assistant, hosting environment, or related systems.

Website content is provided for general information only. AHANIX does not provide legal, tax, financial, medical, regulatory, formal compliance, or professional cybersecurity certification advice through this website.

All prices shown on the website are estimates, planning ranges, or guidance only. No website price, package range, estimate builder result, or online selection is a final binding quotation. Final quotations depend on project scope, number of pages, features, integrations, content requirements, hosting/domain requirements, support needs, security requirements, timeline, third-party costs, and complexity. AHANIX may accept, reject, amend, or withdraw quotations before a project is formally accepted.

Submitting a form, using an estimate builder, sending an enquiry, or discussing a project does not automatically create a contract. A contract is formed only when AHANIX confirms acceptance of the project in writing, or when another agreed written process confirms acceptance.

Project scope should be confirmed in a quotation, proposal, statement of work, invoice, support plan, or written agreement. Anything not expressly included should be treated as out of scope unless AHANIX agrees otherwise in writing.

The client is responsible for providing accurate information, content, images, branding materials, access credentials, domain/hosting access, approvals, feedback, and legal wording where required. The client confirms they have the right to use any content, images, logos, trade marks, files, and materials supplied to AHANIX.

Client-provided materials remain the client's responsibility. AHANIX may rely on those materials being accurate, lawful, authorised, licensed, and suitable for use. Delays in receiving materials may affect timelines, costs, launch dates, and support availability.

AHANIX may provide general template wording or layout suggestions, but does not provide legal, tax, financial, medical, regulatory, or formal compliance advice. The client is responsible for ensuring that their website content, legal pages, privacy notices, cookie notices, industry-specific wording, product/service claims, and business information are accurate and compliant for their business.

Timelines are estimates unless expressly agreed otherwise in writing. AHANIX will use commercially reasonable efforts to meet agreed dates, but timelines may change because of delayed content, delayed approvals, third-party services, technical issues, scope changes, illness, emergencies, or matters outside AHANIX's reasonable control.

Included revisions should be stated in the project-specific agreement. Additional revisions, redesigns, new pages, new features, integrations, content creation, or changes requested after approval may be charged separately.

AHANIX may require a deposit before work starts. Remaining balances may be due before launch, handover, migration, or release of final files unless agreed otherwise. Monthly support fees may be payable in advance. AHANIX may pause or suspend work, launch, support, or handover for unpaid invoices.

Cancellation terms may be set out in the project-specific written agreement. If a client cancels after work has started, AHANIX may charge for work completed, committed time, third-party costs, non-refundable costs, and reasonable administration already incurred.

Where a client is legally a consumer, statutory cancellation rights may apply. If a consumer asks AHANIX to begin work during a cancellation period, they may be required to pay for work carried out before cancellation, where permitted by law. Business clients may not have the same consumer cancellation rights.

Launch and handover may depend on payment, client approval, hosting readiness, domain/DNS access, third-party services, final content, and completion of agreed checks. AHANIX may decline to launch or hand over work where there are unpaid invoices, unresolved risks, missing approvals, or incomplete client responsibilities.

Maintenance and support only apply if agreed in writing or purchased as a support plan. Support does not include unlimited redesigns, new features, major rebuilds, third-party failures, emergency response, or out-of-scope development unless agreed.

Out-of-hours support is only available if agreed in writing or purchased as part of a support package. Response times are not guaranteed unless expressly agreed in writing. Out-of-hours support may be limited to urgent issues such as website downtime, form failures, payment issues, security concerns, or business-critical errors.

AHANIX designs and develops websites using security-focused practices intended to reduce risk and support a stronger digital foundation. Depending on the agreed scope, this may include SSL guidance, secure form configuration, access control guidance, basic hardening, firewall/WAF guidance, malware scanning options, backup planning, monitoring guidance, and general website security review.

However, no website, platform, hosting environment, plugin, API, email system, third-party service, or digital system can be guaranteed to be completely secure. AHANIX does not guarantee that any website or digital system will never be hacked, attacked, breached, disrupted, infected, misused, or experience downtime.

Security support reduces risk but does not remove all risk.

Unless expressly agreed in writing, AHANIX is not responsible for security incidents, data breaches, downtime, unauthorised access, malware, loss of data, loss of revenue, loss of business, reputational damage, or other losses caused by:

• weak, reused, shared, leaked, or compromised passwords
• the client failing to use multi-factor authentication where available
• client staff, contractors, or third parties misusing access
• the client sharing login details or giving access to unauthorised users
• client failure to apply recommended updates or security controls
• third-party hosting providers
• domain registrars or DNS providers
• email providers, including Microsoft 365 or similar services
• payment processors
• plugins, themes, APIs, extensions, or third-party software
• vulnerabilities in third-party platforms
• changes made by the client or another supplier
• social engineering, phishing, credential theft, or business email compromise
• force majeure events or matters outside AHANIX's reasonable control
• any service, tool, or account not directly controlled by AHANIX

Penetration testing, formal security certification, compliance certification, forensic investigation, and full incident response are not included unless expressly agreed in writing.

AHANIX may provide advice, recommendations, setup assistance, or support, but the client remains responsible for maintaining secure access, approving security measures, providing accurate information, following security guidance, and ensuring their own internal processes are appropriate.

AHANIX may provide guidance or setup assistance for third-party services such as hosting, domains, DNS, Microsoft 365, email providers, payment processors, plugins, themes, APIs, analytics, AI tools, and security tools. Third-party services are subject to their own terms, pricing, availability, outages, restrictions, and changes. AHANIX is not responsible for failures, downtime, data loss, breaches, price increases, or policy changes caused by third-party providers or services outside AHANIX's reasonable control.

Backups may be configured where agreed, but no backup system can be guaranteed to restore perfectly in every scenario. The client should not rely on one single backup method. Backup recovery work may be charged separately unless included in an agreed support plan.

Clients are responsible for keeping account access, passwords, devices, email accounts, domain accounts, hosting accounts, and administrator permissions secure. AHANIX may recommend multi-factor authentication, password managers, least-privilege access, and access reviews, but the client remains responsible for approving and maintaining their own access controls.

AHANIX may build websites with SEO-friendly structure and performance considerations, but does not guarantee Google rankings, search engine indexing, traffic, enquiries, leads, sales, revenue, conversion rates, or specific speed scores in every test environment.

The AHANIX Assistant provides general guidance only. It does not provide final quotations, legal advice, compliance advice, cybersecurity guarantees, technical guarantees, or binding commitments. Users should not submit sensitive or confidential information into the assistant.

Until full payment is received, AHANIX retains ownership of unpaid work. After full payment, the client receives rights to the final agreed website deliverables, excluding third-party materials, open-source components, frameworks, plugins, stock assets, and AHANIX pre-existing templates, tools, methods, code patterns, processes, and non-client-specific components.

AHANIX may reference completed work in its portfolio unless confidentiality has been agreed or the client requests otherwise in writing.

AHANIX and the client should treat confidential business information with reasonable care. Confidentiality obligations do not prevent disclosure where required by law, professional advisers, insurers, courts, regulators, or technical providers supporting service delivery.

To the fullest extent permitted by law, AHANIX will not be liable for indirect, consequential, special, or economic losses, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of opportunity, reputational damage, business interruption, or loss caused by third-party services, client systems, client actions, or matters outside AHANIX's reasonable control.

AHANIX's total liability will be limited to the amount paid by the client for the relevant service giving rise to the claim, unless the law does not allow such limitation.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

AHANIX aims to keep its website available, but availability may be affected by maintenance, hosting issues, cyber incidents, third-party outages, internet issues, updates, or matters outside AHANIX's reasonable control.

AHANIX will not be responsible for delay or failure caused by events outside its reasonable control, including power failure, internet failure, hosting provider failure, cyberattack, illness, industrial action, legal restrictions, supplier failure, or severe disruption to communications or infrastructure.

AHANIX may update services, pricing, website content, packages, support options, and these Terms from time to time. Updated Terms will apply from the date they are published unless a project-specific written agreement states otherwise.

These Terms are governed by the laws of England and Wales. Disputes will be subject to the courts of England and Wales, unless applicable consumer law requires otherwise.

For questions about these Terms, contact AHANIX at info@ahanix.com.