AHANIX WEB DESIGN LIMITED respects privacy and handles personal data responsibly. This Privacy Policy explains what personal data AHANIX may collect, how it may be used, who it may be shared with, and the rights available under UK data protection law.

AHANIX WEB DESIGN LIMITED is a company registered in England and Wales with company number 17265034. The registered office is 128 City Road, London, EC1V 2NX, United Kingdom. AHANIX can be contacted about privacy matters at info@ahanix.com.

This policy applies to website visitors, prospective clients, clients, suppliers, and anyone who contacts AHANIX through the website, forms, email, telephone, AI assistant, support channels, or direct business communication.

Depending on how you interact with AHANIX, data may include:

• name
• business name
• job title, if provided
• email address
• phone number
• website URL
• business industry
• project details
• quotation requirements
• selected package or estimate builder choices
• budget range
• support requirements
• messages submitted through forms
• email correspondence
• files, images, logos, or documents provided by the client
• billing/payment records if applicable
• technical data such as IP address, browser type, device type, pages visited, referral source, approximate location, and cookie preferences
• AI assistant interaction data if the AI assistant is used
• website support/security logs where applicable

AHANIX may collect data through quote forms, contact forms, emails, calls, onboarding forms, support requests, cookies, analytics, AI assistant interactions, and direct client communication.

AHANIX may use personal data for:

• responding to enquiries
• preparing quotations
• providing web design services
• managing projects
• providing maintenance and support
• providing out-of-hours support where agreed
• improving the website
• record keeping
• security and fraud prevention
• legal/accounting obligations
• managing business relationships

AHANIX relies on lawful bases under UK GDPR where appropriate, including consent, contract, legitimate interests, and legal obligation. The applicable basis will depend on the data, the context, and the reason it is processed.

If the AHANIX Assistant or AI chat feature is enabled, information entered into it may be processed to provide general guidance about AHANIX services. Users must not submit passwords, payment card details, sensitive personal data, confidential business secrets, medical information, or unnecessary personal information. The assistant does not provide final quotations, legal advice, cybersecurity guarantees, or contractual commitments.

AHANIX does not intentionally request special category data through the website. Users should not submit unnecessary sensitive data. If such data is submitted accidentally, AHANIX may delete it if not required.

AHANIX may share data with:

• hosting providers
• email providers
• Microsoft 365 or similar business tools
• domain/DNS providers
• analytics providers
• AI/chat providers if enabled
• payment/accounting providers
• professional advisers
• technical/security support providers
• authorities where legally required

Data will only be shared where AHANIX considers it reasonably necessary for business operations, service delivery, legal obligations, security, or professional advice.

Some providers may process data outside the UK. Where required, AHANIX will aim to use appropriate safeguards, such as contractual protections, recognised transfer mechanisms, or providers that offer suitable data protection commitments.

AHANIX keeps personal data only as long as reasonably necessary for the purpose collected, including enquiries, client relationships, project records, legal/accounting requirements, support logs, and security records.

AHANIX uses reasonable technical and organisational measures to protect personal data. However, no online transmission, email system, website, hosting environment, or storage system can be guaranteed 100% secure.

Under UK GDPR, individuals may have rights including:

• access
• rectification
• erasure
• restriction
• portability
• objection
• withdrawal of consent
• complaint to the ICO

Requests will be handled in accordance with applicable law. AHANIX may need to verify identity before acting on a request.

AHANIX may send service-related communications and, where permitted, marketing updates about relevant services. Users can opt out of marketing communications at any time.

This website may use cookies and similar technologies. More detail is available in the Cookie Policy.

The AHANIX website may link to third-party websites, platforms, or services. AHANIX is not responsible for third-party websites or their privacy practices.

AHANIX may update this Privacy Policy from time to time to reflect changes in services, legal requirements, technology, or business operations.

For privacy questions, requests, or concerns, contact AHANIX at info@ahanix.com.